Terms and Conditions
Legal Entity Name: RASAYEL OUD PERFUMES S P S L L C

By using this website and purchasing products from RASAYEL OUD PERFUMES S P S L L C , you agree to the following terms and conditions. Please read them carefully before accessing or using our website.

1. Acceptance of Terms

By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

2. Products and Services

We strive to ensure that all product descriptions, prices, and images are accurate. However, we do not guarantee that the information provided on the website is free from errors, and we reserve the right to correct any inaccuracies or update information at any time without prior notice.

• Pricing: All prices listed are in [AED-USD] and exclude applicable taxes and shipping costs, which will be calculated at checkout.
• Product Availability: All products are subject to availability, and we may modify or discontinue any product at our discretion.

3. Order Processing

When you place an order on our website, you agree to provide accurate information and promptly update any changes to your order details. Orders are processed and shipped within [2-3] business days, depending on the availability of the product.

We reserve the right to:

• Refuse or cancel any order for reasons including, but not limited to, product availability, errors in the product description or pricing, or issues with payment authorization.
• Limit or prohibit orders that, in our judgment, appear to be placed by resellers or distributors.

4. Payment

We accept the following payment methods: [Electronic payment card - direct transfer to bank account - cash on delivery]. By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method.

All payments are processed securely through a third-party payment gateway. We are not responsible for any payment processing errors or issues arising from your chosen payment method.

5. Shipping and Delivery

Please refer to our Delivery Policy for full details on shipping times, costs, and tracking information. RASAYEL OUD PERFUMES S P S L L C is not responsible for any delays caused by shipping providers or customs clearance for international orders.

6. Return, Refund, and Cancellation Policy

Please review our Refund Policy, Return Policy, and Cancellation Policy for detailed guidelines on returning or canceling an order, as well as obtaining a refund.

7. Intellectual Property

All content, images, logos, and product descriptions on this website are the property of RASAYEL OUD PERFUMES S P S L L C and are protected by intellectual property laws. You may not copy, reproduce, distribute, or use any content from our website without our express written permission.

8. User Conduct

By using our website, you agree not to:

• Engage in any unlawful, harmful, or abusive activities while using the website.
• Submit false or misleading information.
• Interfere with the security or operation of our website, including unauthorized access to our systems or databases.

9. Limitation of Liability

To the fullest extent permitted by law, RASAYEL OUD PERFUMES S P S L L C shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, our website or products. This includes, but is not limited to, errors, omissions, or inaccuracies in product information.

10. Disclaimer

We provide the website and its content "as is" without any warranties of any kind, whether express or implied. While we make every effort to ensure accuracy, we do not warrant that the website will be error-free, uninterrupted, or free of viruses or harmful components.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [UAE].

12. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any updates will be posted on this page, and it is your responsibility to review the terms regularly. Continued use of the website after any changes constitute your acceptance of the new Terms and Conditions.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: [Abdulrahman@rasayeloud.com]
• Phone: [+971566643215]
• Mailing Address: [UAE-Ajman- Al Jurf 1]

Privacy Policy

At Rasayel oud Perfume, we respect and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect:
   We may collect the following personal information when you use our website:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely through a third-party payment provider)
• Any additional information you provide us

2. How We Use Your Information:
   We use your personal information to:

• Process and fulfill orders
• Improve customer service
• Send marketing communications (you can opt out at any time)
• Prevent fraudulent transactions

3. Sharing Your Information:
   We do not sell, trade, or rent your personal information to others. We may share your data with trusted third-party providers solely for order fulfillment and payment processing.
4. Data Security:
   We implement appropriate security measures to protect your data. While we strive to protect your information, we cannot guarantee absolute security due to the nature of the internet.
5. Cookies:
   We may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies, but some features of our site may not function properly.
6. Changes to the Privacy Policy:
   We may update this policy periodically. Please check back regularly to stay informed of any changes.

For any questions about our Privacy Policy, please contact us.

Refund Policy

At Rasayel Oud Perfume, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds:

• To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
• You must request a refund within [7] days of receiving the product.

2. How to Request a Refund:

• To initiate a refund, contact us at .
• Please include your order number and a reason for the refund.
• We may request photos or additional details regarding the product’s condition.

3. Refund Process:
   Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [7] business days.
4. Shipping Costs:
   Shipping fees are non-refundable. You will be responsible for covering the cost of shipping the item back to us.

For more details or questions about our Refund Policy, contact us.

Cancellation Policy

We understand that plans can change. Below are the guidelines for canceling an order placed with Rasayel Oud Perfume .

1. Order Cancellation Before Shipment:
   You can cancel your order before it has been shipped by contacting us within [1] hours of placing the order. Once the order has been shipped, it cannot be canceled.
2. After Shipment:
   Once your order has shipped, you can no longer cancel the order. However, you may be eligible for a return or refund according to our Return and Refund Policies.
3. How to Cancel an Order:
   To cancel an order, contact us with your order number and cancellation request. We will confirm whether the cancellation was successful.

For questions about our Cancellation Policy, please reach out to us.

Delivery Policy

At Rasayel Oud Perfume , we strive to ensure prompt and safe delivery of your perfume orders. Please review our delivery policy below.

1. Shipping Locations:
   We offer shipping to many country . If your location is not listed, please contact us for further assistance.
2. Delivery Timeframes:
   Orders are processed within [2] business days. Shipping times depend on the destination and selected shipping method:

• Domestic: [2-3] business days
• International: [7-10] business days

Note: Shipping delays may occur due to unforeseen circumstances such as customs processing or public holidays.

3. Shipping Costs:
   Shipping fees are calculated at checkout and depend on the shipping method, destination, and size/weight of the package.
4. Tracking Orders:
   Once your order has shipped, you will receive an email with a tracking number to monitor the delivery status.
5. Delivery Issues:
   If your package is delayed or lost in transit, please contact us at [Your Contact Information] so we can assist in locating your order.

For more information or questions about our Delivery Policy, feel free to contact us.

Return Policy

We want you to be completely satisfied with your purchase from Rasayel Oud Perfume . If for any reason you wish to return a product, please review our return policy below.

1. Eligibility for Returns:

• Items must be returned within [3] days of delivery.
• Products must be unopened, unused, and in their original packaging to be eligible for a return.
• Items purchased during sales or promotions may not be eligible for returns unless they are damaged or defective.

2. How to Initiate a Return:
   To initiate a return, please contact us with your order number and reason for the return.
3. Return Process:
   Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your return. If approved, you may choose to:

• Receive a full refund (excluding shipping costs)
• Exchange the item for another product

4. Shipping Costs:
   The customer is responsible for return shipping costs unless the product is defective or the return is due to an error on our part.
5. Damaged or Defective Items:
   If you received a damaged or defective item, please contact us within [1] days of receiving the order, and we will arrange for a replacement or refund.

For any inquiries or questions about our Return Policy, feel free to reach out to us